I cannot play the tutorial on my computer or my Video Player is giving me an error message

Common errors from video players:

  • The selected file has an extension (.mp4) that is not recognised.
  • Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.
  • Video aborts during playback.
  • Error loading media file, could not be played.

Because the video tutorials are large files (over 1 Gigabyte) there can be problems experienced while downloading, which means the video file did not transfer completely and you are trying to play an incomplete video file. This is usually the cause for 99% of the problems experienced during the playback of the video files.

As all our tutorials are hosted on the Amazon S3 and CloudFront network you will be getting the fastest download speeds and also the server that is closest to your location. For example, in the United States there are 14 servers spread out across the country at the time of writing this post.

The tutorials are all created using international standards of MPEG4 Video (H.264 Codec) and AAC Codec for the Audio. This is common for most computers as you can use most players like Quicktime, VLC, Windows Media Player etc. Because we use international standards there is no difference in the files from the U.S., Australia or other countries.

To help you with downloading the tutorial to your computer, please install download manager software, which will help you to resume files if the transfer was disconnected for some reason. We recommend FlashGet, which you can get from here:

Follow their instructions to install on your computer. This software will be able to keep an eye on your downloads so that if a file is not completed it can resume downloading from where it left off.

Once you have installed a download manager please login to the mega jam website, select your tutorial from the members dashboard, then please right-click on the download button and choose “Save Target As” or “Save Link As“. The download manager should now download the tutorial for you and also manage any disconnection problems while downloading.