I can’t play the tutorial on my iPad, iPhone or other mobile device or experiencing problems with the playback

If you are experiencing problems while playing the tutorial on your mobile device it is usually due to the internet connection or the video not having downloaded completely.

First try waiting a couple of minutes to see if the video starts to play. Sometimes the mobile device will take longer to load the video, particularly if you are trying to stream the video over a wireless connection or over a mobile network . WE DO NOT recommend streaming over a mobile network as you may use up your data plan or incur excess data charges.

If you are still experiencing problems with viewing the tutorial after waiting a few minutes then follow the steps listed under “I cannot play the tutorial on my computer or my Video Player is giving me an error message“, to use a download manager on your desktop computer to first get the whole video file and then copy the file or sync the mobile device so that the tutorial will be available on your mobile device.